Refunds and Returns

The download products featured on this site carry a ‘No Questions Asked’ 30 Day guarantee.

This guarantee is detailed clearly at the time of purchase and does not affect your statutory rights.

If for any reason you are dissatisfied with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.

Should you need to return any purchased items under our ‘No Questions Asked’ 30 Day guarantee, please follow the steps below to enable us to process your refund efficiently: Write your name and address clearly on a returns slip, or a piece of paper, detailing your reason for return.

In the case of a faulty product, please provide a full description of the fault.

Please wrap the item for return securely, remembering to enclose it with all accompanying literature, manuals or associated materials.

Send the package together with the returns slip to:

Tozer Media
Station Road
TA19 9BG

We will notify you by first class post when we have received and processed your return. This may take up to 7 days.

We suggest that you return your items by means of a recorded-delivery service to ensure that it reached us intact.

When we recieve your returned physical products (or electronic materials) we will issue a refund for the price you paid for the goods/materials, minus any postage, packing and handling fees which were incurred when the original order was placed.

This returns policy does not affect your statutory rights.


Any items which are NOT covered by the guarantee must be returned to us within the statutory 7 day cooling off period and must be returned unopened (with all shrink-wraps and seals intact)

Please Note:  We will only accept the return of opened items - which are not subject to the guarantee - if they are faulty.

If in any doubt please email us at:       for further details